Shipping policy

Shipping is FREE on all U.S. orders.

We keep things simple—no hidden fees, no fine print.

Order Processing & Handling Times

Orders placed before 5:00 PM EST (Mon–Fri) begin processing the same business day.
Orders placed after 5:00 PM or on weekends/holidays process the next business day.

Most products are shipped directly from our U.S.-based manufacturer or distribution partners.
Processing and handling times may vary based on the item.

Standard Handling Time: 1–3 business days
Fulfillment Days: Monday–Friday

If an item is back-ordered or requires longer handling, we will notify you before capturing payment.

Shipping & Transit Times

Once your order leaves the warehouse, we will email you tracking details.

Typical Transit Time: 3–7 business days
Shipping Days: Monday–Friday
Larger equipment may ship via freight (LTL) and may require a delivery appointment.

Transit times vary depending on the manufacturer’s warehouse location and the carrier used.

If you haven't received shipping confirmation within 3 business days, contact us at sales@coffeecraftsupply.com

Order Confirmation

Immediately after placing your order, you will receive an order confirmation email. This confirms that your order was received and your payment method was pre-authorized. Once we verify that your item is in stock and ready to ship, we will capture payment and begin fulfillment.

Damages

Please inspect your packaging upon delivery. If any damage is visible:

Note it with the driver when signing, or refuse delivery.
If you accept delivery, take clear photos of all damaged packaging and items.

Please email your photos to sales@coffeecraftsupply.com and submit a return claim through our Returns page. We will assist you promptly.

If you have any questions or troubles, feel free to contact us:

Hours: Monday-Friday, 9:00am-5:00PM

Email: sales@coffeecraftsupply.com

Phone: +1 866-504-6572

Address: 7004 SW 40th St., Apt. 114, Miami, FL 33155